Privacy policy
How PublicPro handles user and profile data.
Last Updated: July 2026
PublicPro is operated by ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD.
This Privacy Policy describes how PublicPro collects, uses, stores and handles personal information when users and service providers access or use the PublicPro Platform.
1. Information We May Collect
Depending on how you use PublicPro, we may collect:
Customer Information
• Name
• Mobile number
• Email address
• City
• Area/location
• Service requirements
• Enquiry and booking information
• Communications with PublicPro
• Ratings, reviews and complaints
Service Provider Information
• Name
• Mobile number
• Address
• City and service area
• Profile photograph
• Service categories
• Experience
• Pricing/visit charges
• Identity/KYC documents where required
• Professional or business information
• Bank/payment information where required
• Customer ratings and reviews
Technical Information
We may collect technical information such as IP address, browser/device information, operating system, login/activity information, cookies and security logs.
2. How We Use Information
We may process information to:
• Create and manage accounts;
• Register and review service providers;
• Display service provider profiles;
• Connect customers with relevant providers;
• Process enquiries and bookings;
• Facilitate communications;
• Process or reconcile payments where supported;
• Provide customer support;
• Prevent fraud and misuse;
• Improve Platform functionality;
• Send transactional communications;
• Handle complaints and disputes;
• Comply with applicable laws and lawful requests.
3. Public Service Provider Profiles
Service providers should understand that information intended for their marketplace profile may be visible to PublicPro users.
This may include:
• Name
• Profile photograph
• Service category
• City/service area
• Experience
• Description
• Pricing/visit charge
• Ratings and reviews
• Contact options
Sensitive identity documents such as KYC documents will not ordinarily be displayed publicly unless disclosure is specifically required or authorized.
4. Sharing of Information
We may share personal information where reasonably necessary with:
• Customers or service providers involved in an enquiry/booking;
• Payment service providers;
• Hosting/cloud providers;
• Communication providers;
• Analytics and security service providers;
• Professional advisers;
• Government, regulatory, judicial or law-enforcement authorities where legally required.
We do not treat personal information as a commodity for unrestricted sale.
5. Payments
Where PublicPro enables online payments, payment processing may be carried out by authorized third-party payment service providers.
PublicPro may receive transaction references and related payment information required for reconciliation, support, refunds and compliance.
6. Cookies and Similar Technologies
PublicPro may use cookies or similar technologies to maintain sessions, remember preferences, improve performance, understand Platform usage and enhance security.
Users may manage cookies through their browser settings, although disabling certain cookies may affect Platform functionality.
7. Data Security
PublicPro takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction.
However, no internet-based system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business requirements, dispute resolution, fraud prevention and applicable legal or regulatory obligations.
9. User Requests
Subject to applicable law, users may contact PublicPro regarding their personal information, including requests for correction, updating, account-related assistance or other rights available under applicable data protection law.
Requests may be subject to identity verification and lawful retention requirements.
10. Children's Privacy
PublicPro is not intended to enable minors to independently enter into contracts for services where they are not legally capable of doing so.
11. Third-Party Links
The Platform may contain links or integrations operated by third parties. Their privacy practices are governed by their own policies, and users should review them separately.
12. Marketing Communications
Where permitted, PublicPro may send users information about services, offers or Platform updates.
Users may opt out of promotional communications using available unsubscribe/opt-out mechanisms. Essential transactional or security communications may continue where necessary.
13. Changes to this Policy
PublicPro may modify this Privacy Policy to reflect changes in Platform functionality, business practices or applicable law.
The updated version will be published on the Platform with a revised effective date.
14. Contact and Grievance
For privacy-related questions or grievances:
PublicPro
Operated by: ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD
Registered Office: SHOP NO 01, TYOD SAMBHAR LAKE, TYOD JAIPUR RAJASTHAN 303604
Privacy/Support Email: support@publicpro.in
Grievance Officer: NANDA RAM KUMAWAT
Grievance Email: support@publicpro.in
Phone: 7500550062
Website: publicpro.in