Refund and cancellation policy
Subscription, booking and cancellation rules for PublicPro users.
Last Updated: July 2026
This Refund & Cancellation Policy applies to eligible services booked or paid for through PublicPro, operated by ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD.
1. Marketplace Services
PublicPro operates as a service provider marketplace connecting customers with independent service professionals.
The applicable cancellation and refund treatment may depend on whether payment was:
1. Made through PublicPro; or
2. Made directly to the service provider.
2. Cancellation Before Service
Where PublicPro provides a booking facility, customers may request cancellation before the service begins.
Any cancellation fee, visit fee or non-refundable component applicable to a particular booking should be displayed or communicated before confirmation where applicable.
3. Cancellation by Service Provider
If a service provider cancels or is unable to provide a prepaid service, PublicPro may assist with:
• Rescheduling;
• Assignment/discovery of another suitable provider; or
• Refund of an eligible amount paid through PublicPro.
4. Service Already Started
Once a service provider has arrived, inspection has been completed, work has started or costs have already been incurred, the booking may not qualify for a full refund.
Any applicable refund will depend on the circumstances, work performed and the applicable booking terms.
5. Completed Services
A refund will ordinarily not be available merely because a service has been completed.
However, customers should promptly report cases involving:
• Service not delivered as agreed;
• Duplicate payment;
• Incorrect amount charged through PublicPro;
• Serious service deficiency;
• Other legitimate billing or service disputes.
Each eligible claim may be reviewed based on available evidence and applicable law.
6. Direct Payments to Service Providers
Where payment is made directly to a service provider through cash, bank transfer, UPI or another method outside PublicPro's payment system, the payment is primarily a transaction between the customer and that service provider.
PublicPro may provide reasonable platform-level assistance in a dispute but cannot automatically reverse or refund money that PublicPro did not collect or control.
7. Materials and Spare Parts
Charges for materials, spare parts, custom items or products purchased specifically for a customer's work may be non-refundable once purchased, installed, consumed or otherwise committed, subject to applicable law.
Customers should confirm material costs with the service provider before work begins.
8. Duplicate or Failed Transactions
Where an amount is successfully debited more than once for the same PublicPro transaction, an eligible duplicate amount will be reviewed for reversal/refund.
For failed transactions, banking/payment network timelines may apply.
9. Refund Method
Approved refunds for payments collected through PublicPro will ordinarily be returned to the original payment method or another permitted method.
The time required for the amount to reflect may depend on the bank, payment gateway, card network, UPI provider or other payment system.
10. Refund Request
A customer requesting a refund should provide:
• Registered mobile number;
• Booking/reference ID;
• Service provider details;
• Payment details;
• Reason for refund;
• Supporting photographs/documents, where relevant.
Refund requests should be submitted as soon as reasonably possible after the issue occurs.
11. Abuse of Refund Policy
PublicPro may reject fraudulent, manipulated or abusive refund claims after appropriate review.
12. Consumer Rights
Nothing in this Policy is intended to restrict any statutory right or remedy available to consumers under applicable Indian law.
13. Contact
For cancellation/refund assistance:
PublicPro
Operated by: ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD
Support Email: support@publicpro.in
Customer Support: 7500550062
Grievance Email: support@publicpro.in
Website: publicpro.in