Terms & conditions
PublicPro platform usage terms.
Last Updated: July 2026
Welcome to PublicPro, a service provider marketplace operated by ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD (“Company”, “PublicPro”, “we”, “us”, or “our”).
These Terms and Conditions govern your access to and use of the PublicPro website, mobile applications, digital platforms and related services (“Platform”).
By accessing, registering on, or using PublicPro, you agree to these Terms and Conditions.
1. About PublicPro
PublicPro is an online service provider marketplace designed to help users discover and connect with independent professionals and workers across India.
Service categories may include, among others:
• AC installation and repair
• Plumbing
• Electrical services
• Carpentry
• Painting
• Tile and marble work
• Masonry
• Appliance repair
• Cleaning
• RO/water purifier services
• Home maintenance
• Construction-related services
• Other professional and skilled services
PublicPro may add, modify or discontinue service categories from time to time.
2. Marketplace Role
Unless expressly stated otherwise for a particular service, PublicPro acts as a technology and discovery platform connecting customers with independent service providers.
Service providers listed on the Platform may be independent individuals, professionals, contractors, technicians, businesses or other third-party providers.
Registration, listing, approval or verification of a service provider on PublicPro does not by itself create an employer-employee, agency, partnership, franchise or joint-venture relationship between PublicPro and the service provider.
PublicPro does not automatically become a party to every service contract entered into between a customer and a service provider.
3. User Eligibility
Users must be legally capable of entering into a binding contract under applicable Indian law.
Users are responsible for providing accurate and current information while using the Platform.
4. Service Provider Registration
Service providers may be required to submit information including:
• Name
• Mobile number
• Email address
• Address/location
• Service category
• Work experience
• Profile photograph
• Pricing or visit charges
• Identity/KYC information
• Business or professional information
• Other documents reasonably required by PublicPro
PublicPro may review, approve, reject, suspend or remove a registration/listing in accordance with applicable law, these Terms and internal platform policies.
Providing false, misleading, fraudulent or impersonated information is prohibited.
5. Verification
PublicPro may introduce identity, KYC, address, qualification, experience or other verification mechanisms.
A “Verified”, “Approved”, or similar indicator means only that certain information or documents may have been reviewed under the verification process applicable at that time. It is not an unconditional guarantee of the service provider's conduct, workmanship, availability or suitability for every customer.
Customers should exercise reasonable judgment before engaging any service provider.
6. Customer Responsibilities
Customers should provide correct service requirements and location information.
Before commencement of work, customers should confirm important commercial terms directly with the service provider, including scope of work, visit charges, labour charges, materials, taxes where applicable, completion timeline and warranty.
Customers should not use PublicPro for unlawful, fraudulent or abusive purposes.
7. Service Provider Responsibilities
Service providers must:
• Provide accurate profile information;
• Maintain required licences, registrations or qualifications where legally required;
• Provide services professionally and lawfully;
• Clearly disclose applicable charges;
• Avoid misleading claims;
• Protect customer information;
• Avoid harassment, discrimination, fraud or unlawful conduct;
• Comply with applicable tax, labour, consumer, safety and other laws.
8. Pricing and Payments
Service providers may determine or quote their own prices unless a service is expressly offered at a price determined through PublicPro.
Displayed prices or visit charges may be indicative unless expressly identified as fixed.
Additional charges may apply for materials, spare parts, additional work, taxes or other requirements after inspection.
Where PublicPro enables online payments, applicable payment terms, taxes, platform fees or convenience charges may be displayed before payment.
9. Direct Payments
Where a customer pays a service provider directly outside PublicPro's payment system, PublicPro may not have control over that transaction.
Customers should obtain appropriate invoices, receipts or payment acknowledgements from service providers.
10. Cancellation and Refund
Cancellations and refunds, where applicable, will be governed by PublicPro's Refund & Cancellation Policy and any service-specific conditions disclosed before booking.
11. Reviews and Ratings
Customers may be permitted to submit ratings and reviews.
Reviews must reflect genuine experiences and must not contain defamatory, threatening, obscene, fraudulent, discriminatory or otherwise unlawful material.
PublicPro may moderate or remove reviews where reasonably necessary under applicable law or Platform policies.
12. Prohibited Activities
Users and service providers must not:
• Create fake accounts;
• Submit forged documents;
• Impersonate another person;
• Conduct fraudulent transactions;
• Misuse customer or worker information;
• Upload unlawful or malicious content;
• Attempt unauthorized access to the Platform;
• Manipulate ratings or reviews;
• Use the Platform to promote illegal services.
13. Intellectual Property
The PublicPro name, logo, website design, software, graphics, branding and original Platform content are owned by or licensed to ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD, except third-party materials.
No person may copy, reproduce, distribute or commercially exploit such material without appropriate authorization.
14. Third-Party Services
PublicPro may integrate third-party payment gateways, maps, communication tools, analytics providers, cloud services or other technology providers.
Use of third-party services may also be governed by their respective terms and privacy policies.
15. Service Quality and Disputes
Where services are provided by independent third-party service providers, responsibility for performing the agreed service primarily rests with the relevant service provider, subject to applicable law and any specific PublicPro guarantee expressly offered for that booking.
Users should promptly report serious service-related issues to PublicPro so that appropriate platform-level assistance may be considered.
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable consumer protection law.
16. Account Suspension
PublicPro may suspend, restrict or terminate access where reasonably necessary due to:
• Fraud or suspected fraud;
• False information;
• Safety concerns;
• Repeated complaints;
• Misuse of the Platform;
• Violation of these Terms;
• Legal or regulatory requirements.
17. Limitation of Liability
To the maximum extent permitted by applicable law, PublicPro will not be responsible for indirect, incidental, special or consequential losses arising solely from dealings between independent users and service providers outside PublicPro's reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by law.
18. Privacy
Personal information collected through PublicPro will be handled in accordance with our Privacy Policy and applicable law.
19. Changes to Terms
PublicPro may update these Terms from time to time. Updated Terms will be posted on the Platform with the revised effective date.
Continued use after an update constitutes acceptance to the extent permitted by law.
20. Governing Law
These Terms are governed by the laws of India.
Subject to applicable consumer protection and other mandatory laws regarding jurisdiction, disputes relating to these Terms will be subject to the jurisdiction of competent courts at Jaipur, Rajasthan, India.
21. Contact
PublicPro
Operated by: ALFASTAR INDIA FINANCE CONSULTANCY PVT LTD
Registered Office: SHOP NO 01, TYOD SAMBHAR LAKE, TYOD JAIPUR RAJASTHAN 303604
Email: support@publicpro.in
Customer Support: 7500550062
Grievance Officer: NANDA RAM KUMAWAT
Grievance Email: support@publicpro.in
Website: publicpro.in